Quality & Outdoor installations
Ballooliz uses high quality products for any of our services. However, we are not liable to balloon exposure in outdoor environments after delivery and installation is completed. Weather related factors pose direct risk to a balloon decoration especially in direct sunlight, extreme wind and heat exposure. We always recommend to place decorations in a shaded area if possible.

​Helium Balloons
​Helium Balloon Usage, Safety, and Policy:Balloons are naturally fragile; while indoor float times typically range from 12 to 24 hours depending on size,  we cannot guaranteed outdoor usage due to wind, direct sunlight, and heat, which can cause balloons to tangle, shift, or pop. Clients must keep balloons away from ceiling fans, air vents, and sharp objects, as constant air movement or surface friction will lead to immediate damage or rapid deflation. In accordance with environmental safety laws, we do not perform or condone intentional balloon releases disposed of in trash bins to protect wildlife and prevent power outages. Be advised that our products are made of natural rubber latex, which may cause reactions in individuals with latex allergies, and broken or uninflated balloons are a high-risk choking hazard for children under 8 and pets. It is the client’s sole responsibility to confirm that their venue allows the use of helium balloons and structures prior to booking. We are not responsible and will issue no refunds if the venue refuses entry or restricts balloon use at the time of delivery, or if balloons pop once in the client's possession; all payments are final and non-refundable once materials are prepared.  

Bookings
When securing an event date a 50% deposit is required. The remaining balance is due 1 week prior the event.

Refunds
Deposits are non refundable, instead we will issue you a credit that you can use at later date. Event may be reschedule no later than 14 days prior to the original event date depending on availability. If the event needs to be rescheduled after the 14 day period additional charges may be apply. 
 
Balloon Colors
Balloon colors can be modified free of charge up to one week before the event. However, if color changes are requested at the last minute, an additional fee will apply.
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Rentals
All rental items are due back within 24 hours unless otherwise agreed upon. The customer is responsible for any damages to rented items and will be required to pay for the repair or replacement of the damaged items.

Right to Refuse Service
Ballooliz reserves the right to refuse service to any customer who exhibits disrespectful, condescending, or otherwise inappropriate behavior towards our staff.

Original Designs Policy
Ballooliz takes pride in creating unique and original balloon designs. We do not replicate work created by other balloon vendors, ensuring that each decoration reflects our signature style and creativity.